Getting Started
What kind of books do you sell?
We sell many different books at the store. There are small paperbacks, larger hardbacks, and old antique tomes. You can find contemporary romance novels or self-help books, there’s a wide variety of texts available.
How can I find my book of choice?
If you want to find your book of choice, try searching our website. You can search for it by genre or refer to the lists on our website. We have different categories that include popular authors and titles. The only thing you need to know is the name of the author and title which you can search on our website and order it right away.
Can I order a book that is not available?
You can’t order items that are not available.
Are these books originally from publishers?
Yes, all of our books have edition and publisher details which depicts their authenticity.
Do you offer gift cards?
No gift card at this moment.
Do you allow book exchange?
We allow exchange for the books that are sent to your address mistakenly.
We don’t allow exchange of old books or books from a user’s side to exchange with the ones from our store.
ORDERING AT FLORESON
I accidentally ordered an extra book. Can I return one?
Yes, we value of user to get the best out of our site. You can send us the book back if it is intact and still in the shipment package.
How can I track my order?
When we dispatch your book, you will receive a tracking number via email. You can use this tracking number at our site to track.
How can I cancel my order?
Login to your account and click on orders. From there, you can cancel your order. You can also contact us info@floreson.com.com or call us at +17722088242 regarding order cancellation.
Note: You cannot cancel your order once your book is dispatched. If you have received the book, you can return it immediately. Please note that the returned book must comply with our return policies.
Do you offer any modifications once I place the order?
No, once you place your order, it is non-modifiable.
Can I change my address details after placing an order?
Yes, you can. If you wish to change your address, immediately contact us as we ship as soon as the order is confirmed. You cannot change your address after your package is shipped.
How will I receive my order confirmation?
You will receive order confirmation through the email you provided in your account on our website while making the purchase.
PAYMENT DETAILS
What payment methods are accepted at floreson.com?
Accepted payment methods are Visa, Mastercard, Discover, Amex, and PayPal.
How can I save or remove my payment details?
To add or remove payment details, simply login to your account at our website and click on billing. There, you can make changes to your credit card details.
SHIPMENT DETAILS
Do you ship internationally?
Currently, we only ship to the United States forty-eight contiguous states and Washington, DC. Contact us to know if your location is included in our shipment circle or not.
What are the delivery charges?
We offer free shipping to all our products.
How long it takes for my order to arrive?
Generally, it takes 2-7 business days days to deliver after the order is confirmed. The package may be delivered late due to a shortage of books.
If there are any shipping problems with your book, you must contact us within 15 days of placing your order.
RETURNS & REFUNDS
What if I receive a defective piece?
We are sorry for any inconvenience. In case you have received a defective piece, immediately contact us to claim your exchange.
How can I make a refund?
Yes, you can get a refund within 30 days after you have bought the item. Please note that you must comply with our return policies to make the refund. You can also contact us at info@floreson.com for your general queries.
What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must comply with our conditions to fulfill the return criteria. Kindly visit our return policy page for a better understanding.